Customer Service Policy

Our Service Commitment

At Pura Vida Bracelets, we are committed to providing a reliable and positive customer experience. Our customer service team is dedicated to supporting you throughout every step of your shopping journey, from placing an order to post-purchase assistance.

We value clear communication, timely support, and solutions that put your experience first.

Customer Support

Our support team is available to assist with order inquiries, shipping updates, returns, refunds, and general product-related questions. All customer requests are handled with care and attention to detail.

For all customer service inquiries, please contact us at:
press@puravidabraceletsmall.com

Response Time

We aim to respond to customer inquiries as quickly as possible. Most messages are addressed within 1–2 business days, depending on inquiry volume. Providing complete order details in your message helps us resolve requests more efficiently.

Order Assistance

Our customer service team can assist with:

  • Order status and tracking information

  • Shipping and delivery support

  • Return and refund requests

  • Product or sizing guidance

  • Resolution of damaged or incorrect items

Each request is reviewed individually to ensure accurate and helpful support.

Returns and Refund Support

We provide clear guidance throughout the return and refund process. Return requests are accepted within 60 days of receiving your order, and refunds are processed within 5–10 business days after the return is approved and received.

Our goal is to make the process simple, transparent, and worry-free.

Communication Standards

We are committed to maintaining respectful, professional, and clear communication in every interaction. Customer inquiries are handled in the order they are received to ensure fairness and consistency.

Continuous Improvement

Customer feedback helps us improve our products and services. We review customer input regularly to enhance the overall shopping experience and service quality.

Contact

For customer service assistance or support-related inquiries, please reach out to us at:
press@puravidabraceletsmall.com