Refund Policy
Returns
We want every purchase to feel right. If you are not completely satisfied with your order, you may request a return within 60 days of receiving your items.
Returned items must be unused, unworn, and in their original condition. Once a return request is approved, items should be sent back following the provided instructions.
Refund Process
After your return is received and inspected, your refund will be processed. Refunds are issued to the original payment method used at checkout.
Please allow 5–10 business days for the refund to be completed after your return has been processed. In most cases, refunds are issued sooner, depending on your payment provider.
Refund Amount
Refunds are issued for the value of the returned items. Shipping costs are not deducted, as all orders include free shipping.
Exchanges
If you would like to exchange an item, please contact our support team for assistance. We will help guide you through the available options to ensure a smooth experience.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us as soon as possible with your order details. Our team will review the issue and work toward a prompt resolution.
Refund Confirmation
Once your refund has been issued, you will receive a confirmation email. Please note that it may take additional time for the refunded amount to appear on your account, depending on your payment provider.
Contact
For return or refund assistance, please contact us at:
press@puravidabraceletsmall.com
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