FAQ

Orders

Placing an Order

Orders can be placed directly through our website. Once an order is submitted, you will receive an order confirmation email with your purchase details.

Order Processing

Orders are processed within 1–3 business days before shipment. Processing times may vary slightly during high-volume periods.

Order Confirmation

A confirmation email is sent shortly after checkout. If you do not see it, please check your spam or promotions folder.

Shipping & Delivery

Shipping Time

Once shipped, orders typically arrive within 6–12 days.

Free Shipping

All orders include free shipping with no minimum purchase required.

Tracking Information

Tracking details are provided by email once your order has shipped. Tracking updates may take time to appear after dispatch.

Address Accuracy

Please ensure your shipping address is complete and accurate when placing your order. Incorrect or incomplete address information may result in delivery delays.

Returns & Refunds

Return Window

Returns are accepted within 60 days of receiving your order. Items must be unused, unworn, and in original condition.

Refund Timeline

Refunds are processed within 5–10 business days after the returned items are received and approved.

Refund Method

Refunds are issued to the original payment method used at checkout.

Products

Product Information

Product descriptions and images are provided to represent each item as accurately as possible. Slight variations in color or appearance may occur due to display settings.

Care and Wear

Proper care helps maintain the quality and appearance of your jewelry. Avoid exposure to water, chemicals, and excessive friction to extend product lifespan.

Payments

Accepted Currency

All prices and transactions on our website are displayed and processed in USD.

Payment Security

Payments are processed securely through trusted payment providers. Payment details are protected and not stored on our servers.

Customer Support

Contact Information

For order assistance, returns, refunds, or general inquiries, please contact our support team at: press@puravidabraceletsmall.com

Response Time

Most inquiries receive a response within 1–2 business days.

Account & Communications

Email Updates

You may receive transactional emails related to your order and service updates. Promotional communications are optional and can be managed through email preferences.